We shall update this FAQ as and when things change, so do keep checking prior to visiting.
When are you open?
We are CLOSED until further notice.
What tier restirctions are in place?
The zoo is located in Oxfordshire, which is tier four (as of Boxing Day).
I have tickets/keeper experiences booked for January what should I do?
We apologise for the inconvenience, this is a very fluid situation, we do not know when we will re-open but please be assured that you can still use your tickets and we shall re-book your admittance tickets, keeper experience, gift voucher etc. When we re-open please contact us via email email@example.com and follow us on Facebook to keep up to date with the latest news.
When you re-open will I need to pre-book tickets?
Yes, we are limiting visitor numbers and will review these numbers regularly. You therefore need to book in advance to guarantee entry.
Can I book for a specific day?
Yes, the booking system will only let you book a specific day and weekend tickets require booking either the morning or afternoon session. These can be booked on the day of your visit if allocation allows. Tickets are not transferrable, so you must visit on your allocated date.
Can I arrive at any time?
Yes, you can arrive at any time during the day. Last entry is 3pm.
I have a season ticket, how do I book?
Please call the zoo directly to book your place and our visitor team will sort this for you. Please email firstname.lastname@example.org or telephone 01993 846353 (please note that email is preferred if possible). If you’d like to purchase a season ticket you can upgrade your ticket upon arrival, but you do still need to book.
I have a Zoo admission gift voucher, how do I book?
Please call the zoo directly to book your place and our visitor team will sort this for you. Please email email@example.com or telephone 01993 846353 (please note that email is preferred if possible)
I have an E-ticket that was purchased before the zoo closed – can I just turn up?
We need to monitor visitor numbers carefully so please call the zoo directly to book your place and guarantee entry.
My keeper experience was cancelled due to the zoo being in tier 4/closed, can I re-book?
Yes. Please be assured that we will help you to re-book your experience, but we don’t know yet when that will be. If you have a query email is better than phoning e:firstname.lastname@example.org
Can I book a Keeper Experience?
No, not whilst the zoo is closed, but you can buy a gift voucher. Please see our keeper experiences page.
Do I have to wear a face mask?
Yes, from Saturday 8th August 2020 face masks/coverings were made compulsory at indoor visitor attractions. This does not apply to children under 11 years or those who are exempt, or in our outdoor areas.
Is the Croc café and Croc Shop be open?
You can purchase zoo souvenirs and merchandise online at Croc Shop
Is the one-way system accessible for wheelchairs?
Yes, the one way system allows for accessibility for wheelchairs users/pushchairs.
Can I bring a picnic?
You are very welcome to bring a picnic and our benches are socially spaced.
Will there be any talks, feeds or photo experiences?
There will be no scheduled talks or feeds, but our keepers will be continuing their daily duties of caring and feeding the animals, as well as keeper experiences, which you are welcome to watch whilst maintaining social distancing. You can have your fun photos taken, but there will currently be no alligator handling.