Once purchased adoptions are non-refundable or transferable.
Adult and Junior Adoption packs are subject to one person only, not group.
Please allow up to 14 working days for adoptions to be processed and dispatched.
Adoption recognition on the Crocodiles of the World website are usually updated at the end of each calendar month, so please allow up to four weeks for your name to be displayed.
Each adoption package includes the benefits as stated on the adoptions web page.
Crocodiles of the World reserves the right to change these benefits at any time and without prior notice.
Adoption tickets have no monetary value and cannot be redeemed against any other product.
Adoption complimentary entry tickets must be used under the standard terms and conditions of zoo entry. They cannot be used to gain entry in to special events and children must be accompanied by an adult.
We reserve the right to make changes to adoptions where necessary. In the event that the adopted animal or species is no longer at kept at Crocodiles of the World we will notify the adopter and they will be able to transfer their adoption to another animal for the remainder of their adoption period. Unfortunately a refund cannot be offered in such circumstances.
Crocodiles of the World reserves the right to refuse applications from individuals or groups should it suspect that that there would or could be a conflict of interest with its mission and status as a registered charity should the Animal Adoption go ahead.
Complimentary entry to the zoo to see a species which is the subject of an animal adoption does not guarantee that any particular species or animal will be on public display at that time.
Delivery of the animal adoption pack is by Royal Mail, and Crocodiles of the World cannot be held liable for any delivery delays following despatch.
All animal adoptions runs for a period of 12 months from the date of purchase.
Please note that complimentary admission tickets given as part of the adoption packages are for single day entry to the park within a period of 12 months; please check your ticket for the expiry date. Expiry dates on complimentary entry tickets are not extendable, other than unforeseen circumstances such as the zoo being closed due to a lockdown.
If lost complimentary entry tickets cannot be replaced.
At the time of writing entry tickets will need to be booked via our visitor team (full details enclosed with adoption pack) and cannot be booked online.
Currently we do not ship outside of UK Mainland